We always do our best to give the most accurate treatment cost breakdown we can to show an estimate of your patient copay and what your insurance covers. We do all the breakdowns and submit all the claims for you and have a team dedicated to ensure your insurance covers the most it can. However, dental insurance companies can be hard to work with and after all claims are submitted we cannot control the exact amount the insurance pays. The statement you received via mail or email explains the breakdown of your balance, but if you have any other questions please do not hesitate to call, text, or email us- we are always here to help and address all your concerns!